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Terms and Conditions

BUCKLEIGH OF LONDON TERMS AND CONDITIONS OF HIRE
These Terms and Conditions of Hire govern the relationship between you and us and your signature on the order form indicates your acceptance of them.

WHAT WE WILL PROVIDE:
1. HIRE OF GARMENTS
1.1 We will hire to you the garments detailed on your order form as long as they are within the size range available. Please note that it is not possible to carry out alterations to garments as you might expect if you had purchased them, but we will adjust the trousers to the length you require.
1.2 All garments are checked and processed after each hire and every effort is made to ensure the quality is to a high standard and that garments are free from any defects when collected by you. However, due to dry-cleaning there may be a slight shading difference in garments, especially where garments are ordered for a large wedding party.

WHAT WE EXPECT OF YOU:
2. BOOKING
2.1 You must be measured at our shop otherwise no responsibility will be taken for discrepancies; our measurement form can be used but we cannot be responsible for any incorrect measurements taken by a third party.
It is your responsibility to check that all the details on the order form e.g. function date, garments etc are correct.
2.2 The weekend hire period is deemed as 5 days, from Thursday 5 pm to 7 pm Monday with the weekday hire period deemed as 3 days; collection on the day before the event with the return on the following day. If the hire is required to either start earlier or finish later than the normal ‘Hire Period’ an additional charge of £20 per day will be payable.

3. DEPOSIT & PAYMENT
3.1 A non-refundable holding deposit of £30 must be paid upon placing the order, by card only.
Card details are required at the time of booking and will only be used in the event of any losses or damages.
3.2 The balance may be made by cash, credit card, bank transfer or cheque.

4. FITTING
4.1 In the event of measurements being sent, we recommend the garments be tried on before collection, so they may be changed if necessary. It is your responsibility to check the garments fit.

5. CANCELLATION OF ORDER
5.1 In the event of an order being cancelled more than the 24 hours before the Collection Date the deposit will be non-refundable, but any other monies taken will be refunded.
5.2 In the event of the order being cancelled within 24 hours of the Collection Date you will be required to pay 50% of the hire charge for each garment ordered.
The 24-hour period starts at 10am the day before your collection date.

6. GROUP BOOKINGS
6.1 As the individual who signs the order form, if you are hiring garments for more than one individual you will comply with these Terms and Conditions of the Hire on behalf of all other members of your party and you will be responsible for any costs, expenses, losses or damages incurred or suffered by us as a result of any failure by any member of your party to comply with these Terms and Conditions of Hire.

7. COLLECTION OF GARMENTS
7.1 The total hire charge is payable on the Collection Date if not before.
7.2 A third party may collect on your behalf, but payment must be received prior to collection.
7.3 A courier may be arranged to collect the garments, but this must be paid for in advance by you or arranged by ourselves and the cost charged to your card.

8. EXTENDED HIRE – (BEFORE OR AFTER THE FUNCTION DATE)
8.1 Hire orders may be extended for additional days at a rate of £20 per day. If this is not organised at the time of booking, please let us know as soon as possible.

9. RETURN OF GARMENTS
9.1 You are responsible for the safe return of all hired garments in an undamaged condition. You will compensate us and keep us informed of any loss or damage to the garments during the period they are hired to you and/or any failure to return any suit covers.
9.2 All garments must be returned by the Return Date stated on the order form. Failure to do so will result in an excess charge of £20 per suit per day after the stated Return Date.
Failure to return any suit cover will incur a charge of £20 per item.
9.3 Any garments that are damaged will be charged at their current retail price for either repair or replacement.
9.4 If you fail to return any hired garments we will pursue the return of all garments and all monies owing.

10. CARE OF GARMENTS
10.1 Please treat the garments with reasonable care.
10.2 Please take care with top hats. Under no circumstances should they be thrown in the air.

11. LIMITATION OF LIABILITY
11.1 We will not be liable for any loss of profits, any indirect and/or consequential losses.
11.2 In any event our liability is limited to the full hire cost of the order in connection with which any claim or potential claim relates.

12. DATA PROTECTION ACT 1998
12.1 Under the Data Protection Act 2018, we have a legal duty to protect any personal information we collect from you and we will take all necessary steps to comply with the Data Protection Act 2018 and its relevant subordinate legislation when handling any personal data which you may provide us.
12.2 We will collect personal information from you in order to provide you with the products and services you request from us and will use the personal information you supply us for this purpose.
12.3 We will hold your information for as long as necessary to fulfil that purpose.
12.4 We will only pass your personal information to third parties:
12.4.1 Who work with us or on our behalf to provide a product or service to you which you have requested, and such persons may only use this information to provide such product or service and not for any other purpose.
12.4.2 Where we are required to forward the information or data in order to comply with any regulatory or legal process.
12.5 In addition to condition 12.4, we may assign our right to recover payment for any or all charges (including charges payable in connection with any damaged, missing, late or unreturned item) payable by you under your order to Buckleigh of London (or such other third party as we may determine from time to time) Where we so assign our right to recover payment, you acknowledge and agree that we may pass your personal details (including your credit card details) to Buckleigh of London for the purpose of processing and collecting such charges.
You further acknowledge and agree that Buckleigh of London may hold any such personal details until such time as you return to Buckleigh of London all the garments and accessories hired by you from us, as set out in your order.